Early Bird Specials

Promotional discounts apply only to orders placed before the promotion deadline. Shipping fees are not included in the discount. Any modifications made after the deadline will not qualify for the discount.

Shipping

Shipping fees are determined by our automated system, based on the delivery location and the number of boxes calculated from the items in your cart at checkout. If the final box count is lower than the estimate, we will refund the difference. If it exceeds the estimate, the customer agrees to cover the cost of the additional boxes.

Order Confirmation

Once you complete your checkout on the website, you will receive an automated email containing a list of the items ordered, along with a PDF invoice. This email serves as confirmation that we have received your order. If you do not see the email with your order number, please check your spam folder. For any correspondence with our office, please use your order number as the subject line.

Customer Responsibilities

The customer is responsible for ensuring that their freezer is prepared to store the order at least 10 days prior to the holiday for which the food is intended. All food items are delivered frozen, and a packing slip with warming instructions will be included in the box.

Payment

If paying via Zelle, please ensure payment is received within 2 business days to avoid any delays. Orders not paid within this timeframe will be automatically marked as “Cancelled” by our system. Please note that orders will only be shipped or delivered once full payment is received.

Modifications and Edits

Please note that making changes or edits to your order can become challenging and time-consuming once it’s in the processing phase. We encourage you to carefully review your order before submitting it to ensure everything is correct.

Scheduling your delivery

Our delivery routes are organized by location, and our drivers strive to meet the requested delivery date. We will do our best to honor the date selected during checkout. If adjustments are necessary, we will contact you to arrange a convenient time. Please allow for an 8-hour delivery window.

FedEx & UPS Deliveries

FedEx & UPS deliveries are typically scheduled for Mondays, Tuesdays, and Wednesdays. To prevent any potential issues, we do not ship on Thursdays. Richter Caterers is not responsible if a customer selects Thursday for shipment, expecting delivery on Friday, and the order does not arrive in time for Shabbos.

Gift Orders

If this order is a gift, the customer agrees to inform the recipient to have their freezer ready for delivery at least one week prior to the scheduled delivery date. If the recipient is unavailable to accept the delivery for any reason, it is the gift giver’s responsibility to arrange an alternative delivery location. Please note that Richter Caterers is not responsible for determining or coordinating the alternative delivery address.

Delivery Issues

Customers are required to inspect their order upon arrival. Richter Caterers cannot be held responsible for any errors reported more than 24 hours after delivery. This policy helps ensure timely resolution of any issues, with no exceptions.

Cancellation Policy

We have a no-cancellation policy. If there are exceptional circumstances, please contact us at info@richtercaterers.com. A $250 restocking fee will apply if the order has already been packed.

Returns and Refunds

Please note that we do not offer returns or refunds for items purchased through our website. Once a purchase is made, it’s considered final. We encourage you to carefully consider your choices before completing your order. Should you encounter any issues with your purchase, our support team is here to assist you. Any exceptions to this policy are made at our discretion and may come with specific terms. By making a purchase with us, you agree to abide by these terms.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, You agree to stop using the website and the Service.

Contact Us

For any inquiries regarding the policies mentioned above, please reach out:

• By visiting this page on our website: Contact
• By sending us an email at: info@richtercaterers.com

Effective: January 01, 2025